Log Facts & FAQs
Firewood Information
Barn Stored Hardwood
Barn‑stored hardwood is naturally dried under cover in a ventilated barn, keeping the logs protected from rain while allowing steady airflow. This produces a moisture content of 20% or below, making the logs suitable for immediate use.
Hardwood burns hotter and for longer than softwood thanks to its density, giving you a slow, steady heat output and excellent efficiency. All logs are cut, split, cleaned and hand‑checked, then stored under cover until they reach the correct moisture level.
Our hardwood is sourced exclusively from local, sustainably managed British woodlands, with species typically including Oak, Ash, Beech, Birch, Alder and Cherry.
Unseasoned Hardwood
Unseasoned hardwood comes with a moisture level of around 50%, though this naturally shifts with the weather.
We can cut and prepare the logs to suit your stove or fireplace, with a minimum order of 2.25m³.
Because the wood isn’t Ready to Burn, it needs a long drying period — usually 18 months or more, depending on how it’s stored.
Since May 2021, UK rules require unseasoned logs to be sold only in loads of 2.25m³ or above.
If you want seasoned wood for next winter, it’s best to order a year or two ahead.
Hardwood or Softwood? Choose What Suits Your Fire
Same energy per kg — different burn styles.
🌳 Hardwood
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Long, steady burn
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Dense & space‑efficient
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Ideal for overnight heat
🌲 Softwood
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Quick to light
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Fast, lively heat
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Great for getting fires started
💧 Dry Logs = Better Burning
Seasoned wood burns hotter, cleaner and safer. Wet logs waste heat and create tar/creosote in your chimney.
Timber Origins
All of our firewood is sourced from sustainably managed British woodlands, helping to reduce transport emissions, support local forestry jobs, and maintain healthy, responsibly harvested woodland. Using local timber also ensures full traceability from forest to fire, giving you confidence in both quality and environmental impact.
Our hardwood mix typically includes a balanced selection of native species such as Oak, Ash, Beech, Alder, Birch, Cherry and others, depending on seasonal availability. This blend provides a reliable, long‑lasting burn with excellent heat output.
Because our logs come directly from natural woodland environments, you may occasionally see bark, lichen or moss on the pieces. These are harmless, completely natural, and have no effect on heat output or burning performance.
We work closely with trusted British suppliers who follow responsible felling practices, ensuring woodland regeneration, biodiversity protection, and long‑term sustainability.
Seasoning & Processing
- Freshly felled timber is stacked in large piles for several months, allowing moisture to begin escaping before processing starts.
- Seasoning reduces moisture for cleaner, hotter burning and better air quality. Proper seasoning also reduces tar and creosote build‑up.
- Each log is cut to length ( typically 9″-10″), split for faster drying, cleaned, sorted and hand‑checked for quality.
- Splitting increases airflow and makes each log easier to move, stack and burn efficiently.
Stove & Chimney Maintenance
- Keeping your chimney swept is essential for safe, reliable burning. It’s best done once you’ve finished using your fire for the season — it stops soot building up and avoids that musty smell later on.
Most insurers expect proof that your chimney has been professionally maintained, so always choose a registered sweep. Many can also help with things like rope seals, bird‑nest removal, safety checks and CO alarms.
Make sure you have a carbon‑monoxide alarm installed and test it regularly.
5‑Step Stove Lighting Guide
- Use dry, seasoned or Ready to Burn logs (moisture ≤20%). Avoid treated wood, pallets, MDF or waste.
- Leave a thin layer of ash, check door seals, and make sure air vents move freely.
- Light using the top‑down method: logs at the bottom, kindling on top, natural firelighter in the centre, air controls fully open.
- Once hot, reduce air gradually and add logs little and often for steady heat.
- Sweep the chimney yearly, keep the stove area clear, and test your carbon monoxide alarm regularly.
Volume, Weight & Stacking
Our firewood is supplied by measured volume, ensuring you receive a consistent load every time. Weight isn’t used because wetter logs are heavier but don’t provide any extra heat. With Pro‑Log Shropshire, you know the exact volume you’re ordering — no vague “trailer loads” or guesswork. If you’d like your logs neatly arranged in your store, we also offer a stacking service.
Stacking & Storage
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Loose logs take up more room because of the air gaps between them. Once stacked, the volume drops to about 60–70%. As a guide
Stacking your logs neatly saves space and helps them breathe. Pick a spot that’s sheltered from wind and rain — sunny locations are ideal.
If your logs are unseasoned, let the air circulate and avoid covering them completely. Barn‑stored and kiln‑dried logs can be covered because they’re already dry. Take your time stacking to keep the pile safe and secure.
FAQs
Delivery FAQs
After placing my order, when will I hear from you?
Once your order is placed, we’ll send an acknowledgement and then get in touch within a few working days to agree a convenient delivery slot.
Can I specify a delivery time?
We’ll work with you to choose a delivery day that fits your plans. While we can’t offer precise time windows due to our pre-planned routes, we aim to make the process as smooth as possible.
Will you contact me on the day?
Yes — you’ll receive a quick call from our driver on the day so you know when to expect us.
Where will you deliver my logs?
“We unload as near as safely possible to the location you specify, subject to vehicle access and ground conditions.”
Are there any access restrictions?
If access to your property is limited in any way – such as tight lanes, or steep gradients – please mention this when you place your order so we can plan the most suitable approach. Our delivery vehicle is 5m long, 2.55m wide and 2.7m high.
Can I rearrange my delivery after ordering?
Absolutely. Just give us a minimum of 24 hours’ notice and we’ll happily move your delivery to another day.
Other FAQs
Is there a fee if I need to cancel?
If you need to cancel within 24 hours of your delivery, a small fee may apply to help cover the costs already incurred.
Do I need to be at home when you deliver?
You don’t need to be in, although it’s always easier if someone is around. If that’s not possible, tell us ahead of time and we’ll arrange a safe place to leave your logs.
Can you stack the logs for me?
Yes – our stacking service is priced as follows: £7.50 per bulk Bag or £12.50 for a half load & £20 for a full load.
How do I need to store the logs?
Keep your logs in a dry, airy spot so they stay in good shape. A tidy stack allows air to move through the pile. During wet spells, pop a cover over the top to protect them from the rain.
Payment information
We accept card payment when you place your order, and in some cases payment can also be made on delivery.”
“Orders outside our standard free-delivery radius may need to be paid for before dispatch.”
“If your order has already been paid for and you have told us where it should be unloaded, you do not need to stay in for delivery.”
“Where payment is due on arrival, please have this ready for the driver.”
“Please make cheques payable to Pro-Log Shropshire Ltd.”